Delivery Arrangement

Packages are generally dispatched within 5 working days after receipt of payment and are shipped via S.F. Express / Yamato Ta-Q-Bin carriers. If you prefer self-pick up at carrier service centre, the products will be delivery to the S.F. service centre / self pick-up point / Yamato self pick-up point where nearby your registered address.If you prefer self-pick up at other carrier service centre, you must "Remark" your request with correct address of service centre before orders confirmed.If you prefer delivery by S.F. Express /local carriers with Door-to-Door service, an additional cost will be applied. Whichever shipment choice you make, notification email will be sent after delivery.

Shipping fees include handling and recycled packing fees. Handling fees are fixed, whereas transport fees vary according to total weight or volume (whichever higher) of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Free Delivery

We offer free delivery for purchases HK $300 or above, one-time delivery can be arranged for free to Hong Kong address, when purchases MOP $800 or above, one-time delivery can also be arraged for free to Macau adderss. Free Service is applicable for the local Door-to-Door delivery and limited to Hong Kong, Kowloon, New Territories, Lantau Island & Macau with lift building only. Free delivery is not available to suburban areas, Island district, restricted areas or hotel's guest room. If customer requests for the delivery of goods to locations which are suburban areas, Island district, restricted areas or hotel's guest room, please anticipate an additional delivery charge will be applied. Please kindly contact our customer service for further information.

We offer free delivery service charge for purchases below of total weight 0.5 kg. Free Service (Hong Kong Address) is applicable for Hong Kong Post Office - local mail /or self-pick up at local carrier service centre. We shall not be liable for any defect caused by local mail service.

Customer is requested to contact our customer service of any change to their delivery address within 3 working days prior to the delivery. Otherwise, we reserves the right to refuse the delivery of goods to any customer at our sole discretion absolutely. We reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated the delivery time. Please be noted that the paid deposit is non-refundable or non-transferable in any circumstances.

Please be noted that "Working Day" mean Monday to Friday (Except Statutory Holidays); “Day” mean a calendar day.

AQUA BABY may revise these terms and conditions at any time without prior notice. If any dispute arises, AQUA BABY determination shall be final.

Arrangements in Adverse Weather

The delivery service and service provision will be suspended or ceased under bad weather conditions, such as typhoon signals No.8 or above/ black rainstorm signal or when ships are suspended due to bad weather. Delivery appointments will be re-arranged.

Please be noted that the delivery service will also be suspended or ceased for Island district during typhoon signals No. 3.

Force Majeure

We shall not be liable for any delay or failure in its performance caused by or resulting from acts of God (such as hurricane, flooding, earthquake, volcanic eruption, fire etc.), accident, embargoes, revolution, riot, war, government intervention, strikes, labour difficulties, equipment failures, or any other causes beyond the control of company.

We reserve the right to amend the terms and conditions at our advantage without prior notice when needed. Thank you for your kind understanding.If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Statement, the English version shall prevail.

Latest Blog

AQUA BABY aims to collect of the world's best baby, infant and kids brands across USA, Japan, Australia, New Zealand, UK and other countries where the products imported directly into Hong Kong. AQUA BABY offers you a safe purchase guarantee due to all of those items are genuine products.

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