How to Order

1. Shopping-cart summary:

    Use "Vouchers" Code (if applicable) after check out (Picture A), then enter "Next" (Picture B).

2. Login:

     Please enter your email address to login your account (Picture C & D).

     Please skip it if you already login.

3. Delivery Address:

    Choose your delivery address:

    -  If your delivery address is different from your billing address, please click "Update" to change your      

       delivery address;

    - If you choose self-pick up service, please skip this section and click "Next" directly.

4. Shipping:

     Please choose your delivery method and agreed "Terms of service" (Picture F), then "Next".


5. Payment:

    Please choose your payment method, we accept pay by bank-in / ATM transfer / PayPal. (Picture G & H)

    - If pay by bank-in or ATM transfer, please confirm your order by clicking "Place my order." (Picture I)

    - If pay by PayPal, will be linked to "PayPal" official website to settle payment. (Picture J)





Order Confirmation

Once your order has been posted, we will issue confirmation letter (selected product, quantity, delivery arrangement and order reference number and bank account details) by email.

Payment

All of our pricing are stated in Hong Kong Dollars and paid by HKD, USD, AUD and JPY are also be shown at our website. The currency exchange rates will be exchanged by the system automatically. Foreign Currency will be changed in equivalent HKD and subject to official exchange rate on transaction day). The full amount must be settled within 3 days after order confirmation. Please keep the Payment Slip, ATM Receipt and Screen Capture (if using internet banking), WhatsApp it back to (852) 9883 2389 or email to info@aqua-baby.com with providing your login name, order reference number and contact number as a proof of evidence.

 

We accept the following payment methods and welcome to international orders:

  • PayPal
  • ATM Transfer
  • Internet banking Payment
  • Bank Cash-in
  • Paid by Foreign Currency (for International Order)


Here are our Bank Account:

 

Bank of China:

AQUA TRADING CO.
012-787-1-017211-2  (HKD)
012-787-9-210753-6 (Foreign Currency)

Hang Seng Bank: 

783-116809-668 (HKD)


Order Cancellation

Your Order is deemed to have been accepted at the time you received the Confirmation Letter. If you wish to cancel the Order within 24 hrs, please e-mail to our Customer Service at info@aqua-baby.com quoting the order date, Order reference number and contact information and we will use our reasonable endeavour to cancel your Order. Refund will be made after we have confirmed the cancellation with you by e-mail but that might take about 15 working days. If the dispatch of the Order has been processed, we cannot cancel the Order but you might wish to return the Products to us at your own expense in accordance with our 7 Days Money Back Guarantee Policy.

Pre-Order

The Pre-Order item(s) will be shipped to Hong Kong at least 4 weeks. We will notify you in advance of the date your Pre-Order is expected to be delivered. Please note that shipping and delivery dates are estimates only and are subject to change base on the product availability from oversea supplier.

Out of Stock

When the Products available for sale are out of stock or the quantities you ordered cannot be met, you will be notified forthwith and the Order will not be processed. However, if the Products ordered are not available for fulfillment and your payment has been received, the purchase price will be refunded in full. We shall have no other liability.We will not be responsible for any delayed or undelivered emails due to the submission of incorrect email addresses by customers, or due to issues that are out of our control such as problems caused by Internet, email service providers, etc.

 

 

 




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AQUA BABY aims to collect of the world's best baby, infant and kids brands across USA, Japan, Australia, New Zealand, UK and other countries where the products imported directly into Hong Kong. AQUA BABY offers you a safe purchase guarantee due to all of those items are genuine products.

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